لا ينبغي لوكيل الدعم أن يقرر هذا الاسترداد وحده.

npm i @pushary/server

import { createPusharyServer } from "@pushary/server"

const px = createPusharyServer({ apiKey: process.env.PUSHARY_API_KEY! })

async function resolveTicket(ticket: Ticket, proposed: RefundPlan) {
  // Small refunds inside policy do not need a person.
  if (proposed.amount <= POLICY.autoRefundCeiling) {
    return issueRefund(ticket.orderId, proposed.amount)
  }

  const decision = await px.decisions.ask({
    externalId: ticket.assignedAgentId,
    type: "confirm",
    question: `Refund $${proposed.amount} on order #${ticket.orderId}? ${proposed.reason}`,
  })

  if (!decision.approved) return replyWithAlternative(ticket)
  return issueRefund(ticket.orderId, proposed.amount)
}